Prime Performance Technologies, Inc. (PPT) is a wireless systems integrator providing products and services to government and commercial organizations in the mid-Atlantic region since 1991. PPT has had a relationship with Vocera since the product became commercially available, first as a value-added reseller and now as a Vocera Support Services Provider.
PPT has been offering a complete range of services to Vocera customers, from wireless infrastructure validation and remediation through implementation services and post-implementation support services. Vocera Support Services are available as a “Total Care Package”, a “Customized Package” or on an Ad-Hoc, “as and when required” basis.
Total Care and customized services are offered on an annual, renewable, contract. The annual cost of the services is payable as a lump-sum at the start of the contract period.
The price of the contract is based on the type and size of the Vocera deployment, the location of the customer and the type of service contract desired.
“The services that Prime Performance Technologies, Inc. provides to my department are of the highest quality from both a technical perspective and a customer service perspective. It works like this - I call, Prime Performance fixes it. There are no service tickets, forms, paperwork, etc. for ME to deal with. They handle it all.”
Sharon Gibbs, MSHA, CRA, CNMT
Manager, Nuclear Medicine/PET
VCU Medical Center
“SJMC started deploying Vocera over 3 years ago and it has been a success story. The hospital consistently has over 225 users logged-on and the call volume continues to increase - an indication of the acceptance of, and reliance on, the technology. Prime Performance Technologies, Inc. has been with us every step of the way and our success is, to a large extent, a result of their professionalism and dedication to supporting the system and the user community. The Vocera system is a wonderful tool that leverages our staff in many ways, but it is a very complex assemblage of technologies that require enormous skill to install and deploy successfully. Prime Performance technologies has that skill. PPT has been an unfailing advocate of the Vocera system and has invested in the technical and training resources to function as a true partner with SJMC in our deployment. I believe that we would never have been able to have the system that we have in place without the professional services of PPT.”
Manager, Technology Services
St. Joseph Medical Center
7601 Osler Drive